![]() He repaired the wheel in a very short amount of time. After speaking with him, about the issue. My job requires a lot of driving so this needed to be repaired right away. “ I was referred to Mark, after a wheel stud stripped on my SUV. Very pleased with my overall experience and definitely going to be using Lakeland Wrecker again. He treated my car, like he treated his truck and equipment. When I call them, they knew who and where I was. Legitimate and sincere communication between us. Lakeland Wrecker rescue me in under 2 hours. When I fed up waiting, I call back my insurance company and told them that I'm still on the highway and I need to be towed, my insurance company assigned me to Lakeland Wrecker. **if you want to know more in details of what happened - Go read Black Sheep Towing, Inc reviews and you'll see mine. (when it comes to Towing)Īfter waiting to be picked up by Black Sheep Towing, Inc, (was assigned to me by my insurance company) to tow my car from Highway side to my mechanic shop. ![]() “ My First and ONE OF THE BEST experiences ever. ![]() Don't waste your time with other tow companies, this is the ONLY place to call when you need a tow!! ” READ MORE Even our daughter commented how helpful and nice and efficient the driver was. As a parent we were completely at ease after speaking with Mark cause we knew that he understood our situation and he handled it professionally and with a level of sincerity that you just don't see nowadays. The level of service offered by Mark and his team was unbelievable. Then to top it all off Mark even offered to have his driver drop our daughter and her friends off at school so they wouldn't have to catch an Uber from the repair shop. Furthermore Mark recommended a reputable mechanic/repair shop that they could tow the car to so it could be looked at right away the next day. ![]() I told him the situation and how we were nowhere close to Tampa to help our daughter out and after asking me a few questions he basically had already dispatched one of his driver's to our daughter's location and they got their in about 30mins. “ These people are simply amazing and if you are broke down on the side of the road anywhere between Orlando and Tampa then call them right away!! Our daughter was returning back to school and experienced some major car issues while driving on the busy stretch of I-4 around 1am and I decided to call them and Mark answered right away. Excellent customer service and definitely made a horrible situation better, just by being so kind. His kindness never went away and I never felt like I was a burden to him. He offered more advice and told some great stories. He also removed my license plate for me and helped with releasing my car the insurance to take, right there. When my car got declared totaled, I went to get my license plate off of it, and instead of just saying “eh, it’s over there, go get it”, Mark was called and met me in the office and escorted me to my car. He even talked us through the process of what was going to happen with insurance, etc and gave us some really nice advice in that moment and later over the phone. He gave us plenty of time to clean out the car before he loaded it up. ![]() Mark showed up and was extremely kind to my family. While waiting for my car to get towed away, I was fully expecting the tow truck driver to be grumpy and bitter and just “over” the fact that they had to tow a car again. “ I was in an accident with my 2 kids and it was the worst day ever. ![]()
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